Frequently Asked Questions
About Our Products
Q: What are Collectible Cravings jars made of?
A: Our jars are crafted from high-quality ceramic, designed to be durable, reusable, and collectible. We chose ceramic for its premium feel and sustainability over disposable materials like plastic.
Q: Are the treats safe for all dogs?
A: Yes! Our treats are made with simple, all-natural ingredients and are baked to suit a variety of dietary needs. If your dog has specific allergies or sensitivities, please check the ingredient list provided for each product.
Q: Are the treats made in the USA?
A: Absolutely. All our treats are baked locally in Austin, TX, using high-quality, sustainably sourced ingredients in our human grade bakery.
Q: How customizable are the jars?
A: Every jar is fully customizable. You can upload your dog’s photo, choose from one of our unique templates, and we’ll create a personalized illustration of your pup to be featured on the jar.
Q: Can I order refill bags for the jars?
A: Yes! We offer refill subscription options that deliver our premium treats to your door in recyclable kraft packaging.
Sustainability
Q: What sustainable practices does Collectible Cravings follow?
A: Sustainability is at the core of what we do. Our jars are designed to be reusable, and our treats come in recyclable kraft bags to reduce waste. We also bake locally in Austin, TX, to minimize our carbon footprint.
Q: Are the jars recyclable?
A: While ceramic isn’t recyclable through standard curbside programs, our jars are made to last. They can be repurposed as décor, storage containers, or keepsakes. We recommend you use them for their intended purpose to proudly store our dog treats.
Q: Why do you use ceramic instead of plastic?
A: Ceramic aligns with our commitment to sustainability and quality. It’s reusable, long-lasting, and it looks great on your countertop!
Ordering and Customization
Q: How do I customize my jar?
A: When placing your order, select from one of our templates and upload a photo of your dog along with their name. We’ll create a custom illustration of your pup and incorporate it into your chosen design. Or, if you'd like something truly bespoke, be sure to check the "fully customize your jar" option prior to checkout and work directly with our design team to bring your vision to life.
Q: Can I preview my custom jar before it’s made?
A: Yes! We’ll provide a digital proof of your custom design for approval before production begins to ensure you love the final design.
Q: Can I order multiple jars with different designs?
A: Absolutely! Each jar can feature a different design and illustration, so you can customize them for multiple dogs or occasions.
Q: Are there any bulk order options?
A: Yes! We offer bulk order discounts for special events like weddings, parties, or corporate gifting. Get in touch to learn more.
Please contact us for more details: concierge [at] neotericbrands.com
Shipping and Returns
Q: How long does it take to receive my order?
A: Custom orders typically take 5–10 business days to produce, plus shipping time. You’ll receive tracking information as soon as your order ships.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
Q: What if I’m not happy with my jar?
A: Your satisfaction is our priority. If there’s an issue with your order, please contact us within 48 hours of receiving it, and we'll investigate.
Q: Can I change or cancel my order?
A: Changes or cancellations can be made within 24 hours of placing your order. Once production begins, we’re unable to make edits or cancel the order.
Q: Do you offer refunds or accept returns?
A: Due to the custom nature of your product, we do not entertain refunds or returns under normal circumstances. In the unlikely case that there is a quality concern with your jar or dog treats, we will investigate and make it right.
Special Occasions and Gifting
Q: Are Collectible Cravings jars a good gift idea?
A: Absolutely! Our jars make thoughtful and unique gifts for dog lovers. Whether it’s a birthday, holiday, or special celebration, a custom jar is sure to delight.
Q: Do you offer gift wrapping or notes?
A: We don't currently offer gift wrapping or custom notes, but stay tuned!
Q: Can I create a custom jar for an event or business?
A: Yes, we love creating custom jars for special events or corporate gifting. Contact us to discuss your ideas: concierge [at] neotericbrands.com
General Questions
Q: Who can I contact if I have more questions?
A: We’re here to help! Reach out to us at concierge [at] neotericbrands.com and we’ll get back to you within 24 hours.
Q: Do you have a physical store?
A: Not right now, but maybe in the future ;)
Q: How can I stay updated on new designs or limited editions?
A: Follow us on Instagram and TikTok for the latest updates, and sign up for our email newsletter to be the first to hear about new releases!